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FAQ

Have questions about Office 365 Backup using CloudCover 365? We’ve compiled an FAQ list below. If we’ve not answered your question, please contact the team directly.

HOW DO I ACCESS THE CLOUDCOVER PORTAL?

Simply visit https://cloudcover365.virtualdcs.co.uk

DO YOU STORE MY PASSWORDS?

On the basic authentication option, we only use your password for initial setup, after that all access is controlled by Azure AD. If you are using MFA we don’t need it at all.

HOW OFTEN WILL NEW FEATURES BE ADDED?

We built this portal for Veeam Backup 365 v.3, and we’re consistently adding new features to the portal.

CAN I BACK UP MY LOCAL EXCHANGE SERVER?

No, this solution backs up Exchange Online, OneDrive, Teams and SharePoint Online.

DO I NEED AN ACCOUNT FOR SHARED RESOURCES?

No, an account is not required for shared and resource mailboxes.

CAN I BACKUP SHARED MAILBOXES?

Yes, shared mailboxes can be protected and as we licence per user and not per mailbox, there is no charge for this.

HOW MUCH DOES CLOUDCOVER 365 COST?

The solution costs £1 per user and 5p per GB of storage PCM.

HOW DO I FIND OUT HOW MUCH SPACE I AM USING IN MICROSOFT 365?

Office 365 – Hosted Exchange
1. Log in to Office 365 (portal.office.com) as administrator, and select Admin > Reports > Usage
2. Click Select a report at the top of the screen and select Mailbox usage.
3. This amount is the total storage used by each end-user mailbox.

Office 365 OneDrive for Business
1. Log in to Office 365 (portal.office.com) as administrator, and select Admin > Reports > Usage
2. Click Select a report at the top of the screen and select OneDrive usage:
3. This amount is the total storage used by each end-users OneDrive.

SharePoint Online
1. Log in to Office 365 (portal.office.com) as administrator, and select Admin > Reports > Usage
2. Click Select a report at the top of the screen and select SharePoint site usage.
3. In the Site Collections table, review Percent Used.

DO YOU MEET GDPR REQUIREMENTS?

Yes. We are also ISO 27001 accredited. 

COULD WE RESTORE MULTIPLE PUBLIC FOLDER OBJECTS SIMULTANEOUSLY?

Yes, you can backup and restore both folders and files from public folders, individually or on mass.

HOW DO WE RETRIEVE AND RESTORE DATA?

You can restore yourself using our cloud portal, restore options for exchange for examples are:

Restore to the original location – This option will return the items to the Exchange server that they came from.
Restore to local PST – This item will create a .PST file, that will be downloaded in your browser. Please note that you will need to open .PST files in an Outlook client to read it.
Restore to local ZIP – This option will create a Zip file containing a message file (.msg) for you to read. The zip file will be downloaded in your browser.
Mail to Owner –
This option will send the items as a mail attachment to the owner.
Mail to Someone – This option will allow you to send the items to an email address of your choice
More information can be found in our help files. 

WHAT HAPPENS TO THE DATA AFTER ANY TRIAL PERIOD IF WE DON’T SIGN UP TO CLOUDCOVER 365?

Your data will be deleted after 30 days.

ARE YOU ABLE TO PROVIDE PROOF OF THE ACCREDITATIONS AND SOC2 REPORT?

We operate a system accredited with ISO27001:2017, a certificate can be provided.

CAN USERS/ADMINS DELETE ANYTHING FROM THE BACKUPS?

Users and Admins cannot granularly delete items, a whole repository can be removed, but would not be deleted from disk for 30 days.